It's easy when you are hiring a plumber or a lawn care contractor. You just take a look at their portfolio, ask them a few questions, check licensing and pick the one that appeals to you the most. Hiring a waste management company for your medical facility, on the other hand, is a slightly different experience. The stakes are higher, because it's not just your lawn you have to worry about—it's the reputation of your organization and potential fines for non-compliance. To help you make the right choice, here are a few things you should look for when choosing your Maryland medical waste removal provider.

Experience

Experience means a lot in any industry, and medical waste removal is no exception. A company that has been around for a while has had a chance to fine-tune their operations and has reliable employees who have proven themselves on the job. A company with over 10 years of experience (BWS is approaching 30!) has seen the industry grow and the regulations change. The fact that they are still in business means that they've kept up with the progress and technology, and continue to provide excellent customer service.

Partnership

Is the only time you see or hear from your waste management company when their truck shows up to collect your medical waste? There is nothing wrong with this approach, but you could be getting so much more out of this relationship if your waste management company truly cared about you. At BWS, for example, we consider ourselves your partner rather than just a service provider. We send out newsletters to alert you about the latest OSHA updates, we blog about the best waste removal practices and are always available to answer your questions. Need help with EPA or OSHA forms? We are happy to assist! We are your partner in achieving the most cost-effective compliance with medical waste regulations.

Compliance

You want to hire a medical waste management company that both complies with OSHA regulations and helps you comply. In order for responsible medical waste management to happen, both you and your waste removal service provider have to do your part. You need to ensure proper collection and storage of medical waste until it can be picked up. Our job is to ensure secure transportation and proper disposal of the regulated waste. To help you do your part, BWS has an online OSHA Compliance program that offers such tools as BBP and HIPPA training, MSDS management, updates on federal regulations, safety plans, as well as ICD-9 to ICD-10 transition guidance. We also offer compliance audits for such waste streams as hazardous, infectious, pharmaceutical, universal and confidential waste. It's the least we can do help you avoid costly fines.

Transparency

Medical waste management doesn't have to be complicated. If you are confused about the terms of your contract, pricing tiers, or your responsibility as a customer, look for another company. At BWS, we try to make the waste management process as simple and cost-effective for our customers as possible. That's why we don't require contracts, don't charge any fees outside of the service fee and provide clear and simple invoices. All of your waste pickup manifests are accessible online via our Manifest Retention Program, so you can log in and print them for your records any time. Please contact us regarding documentation after June 1, 2020.

Accessibility

Medical waste management often requires quite a bit of back-and-forth between you and your Maryland medical waste removal company. Whether you need help with your bi-annual EPA report on controlled hazardous substances, or simply want to change your collection schedule, you shouldn't have to call and leave multiple messages only to have someone call you back 3 days later. Make sure the waste management company you hire is committed to customer service and has trained staff who handles customer communication. Now that you know what to look for, you can be more confident when you are calling different companies for quotes. Be sure to meet with your final candidate in person and visit their facility before you close the deal—you'll be able to see how professional, organized and efficient the company is. Interested in getting a quote from BWS or want to learn more about us? Feel free to give us a call or contact us online for a free quote. Besides Maryland, we also serve Delaware, Pennsylvania, Virginia, West Virginia and Washington D.C.

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